Amazon owes you a pile of money.

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Get FBA refunds and reimbursements done for you.
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As Amazon sellers, we’ve fought through the “maze of claims”

Frustration? We’ve been there. We’ve watched as hardworking VAs and teammates unknowingly let big claims vanish after trying to do reimbursements "in-house" - it's just too much to keep track of. And we knew there must be a more seller-friendly way to provide reimbursement services.

So, we built TrueOps. It’s the answer to navigating this claims labyrinth, born from our own struggles & triumphs. It's the combination of advanced technology and dedicated North American-based claims auditors that we always wanted for our own FBA business. And it's what keeps us focused on seller-friendly policies like instant account credits for reimbursement reversals, no fees for reimbursed inventory, flexible self-service claim delay options, and the lowest commission rates in the industry.

We’ve been in your shoes. With TrueOps, we guarantee a smoother, safer journey out of the maze of claims.

CEO and Co-Founder

How It Works

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Connect

Link your Amazon account so we can use our proprietary technology to find reimbursements you're owed.

Connect your account

Audit

Our team carefully reviews the results and does the research to determine which reimbursements you're eligible for.

Find out what you're owed

Reclaim

We file all the claims with Amazon and track all of them to completion - when the money is in your bank account.

Reimbursements done for you.

Let’s reclaim your hard earned money

Connect

Link your Amazon account so we can use our proprietary technology to find reimbursements you're owed.

Maximize Refunds

Tracking of all the reimbursements, crunching the numbers, and filing the claims is our full-time gig.

Don’t Miss Deadlines

Missing claims deadlines can lead to a significant amount of lost funds.

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Frequently Asked Questions

How is the starting price $0?

At TrueOps, we understand the importance of aligning our success with yours. That's why our starting price is $0. We only charge a commission when we successfully claim a reimbursement on your behalf. This means that you don't need to pay anything upfront – our fees are directly tied to the funds we recover for you. You can rest assured that we are fully invested in maximizing your reimbursements and ensuring a win-win situation for both you and our service.

How often do you look for refunds & reimbursements?

At TrueOps, we are dedicated to helping you recoup your funds promptly. We employ a continuous account scanning approach, ensuring that we actively monitor your account for various types of potential refunds and reimbursements. As soon as we identify cases eligible for reimbursement, we take swift action to file them on your behalf. This proactive approach guarantees that you receive the necessary funds in a timely manner, supporting the smooth operation of your business on Amazon's platform.

What do you need to get started?

Getting started with TrueOps is simple and efficient. Here's what you need to do:

  1. Create your TrueOps account: Begin by signing up for a TrueOps account on our platform.
  2. Link your Amazon seller account to TrueOps. This allows us to securely analyze your account data and identify potential reimbursements.
  3. To initiate the claims process, we'll need your credit card details on file. Rest assured, we only charge our commission when we successfully recover funds for you.

Once these steps are completed, TrueOps will initiate the process of identifying and pursuing reimbursements on your behalf. This streamlined approach ensures that you can begin benefiting from our service without unnecessary delays.

How do I know that my data is safe?

At TrueOps, safeguarding your data is a top priority for us. We take stringent measures to ensure the security and privacy of your information. Here's how we ensure your data is safe:

Encryption: We employ industry-standard encryption protocols to protect your data during transmission and storage, preventing unauthorized access.

Secure Servers: Your data is stored on secure servers that are regularly monitored and updated to meet the highest security standards.

Access Control: Only authorized personnel with a legitimate need have access to your data. We enforce strict access controls to prevent unauthorized usage, and have a fully North America-based auditing team.

Compliance: We adhere to industry best practices and relevant data protection regulations to maintain the integrity and confidentiality of your information.

Transparency: Our privacy policy outlines how we handle your data, giving you a clear understanding of how it's used and protected.

Your trust is important to us, and we are committed to maintaining the utmost security of your data throughout your partnership with TrueOps.

How do you handle claims submissions?

TrueOps employs a streamlined process that combines automated data analysis with human expertise to ensure the accuracy and effectiveness of claims submissions. Here's how we do it:

Automated Data Analysis: Our advanced software analyzes your account data to identify potential reimbursement cases. This process is designed to efficiently flag eligible claims.

Claims Drafting: Our system uses the data we collect to create drafts of claims based on the identified opportunities. This speeds up the initial stages of the claims review by our expert auditing team.

Manual Review: Before submitting any claims, our experienced team conducts a thorough manual review of each case. This step ensures that the claims are accurate and well-supported.

Human Touch: Our team manually submits the claims to Amazon on your behalf. This personalized approach allows us to fine-tune each claim and tailor it to specific circumstances and stay in compliance with Amazon’s Terms of Service.

Communication: If additional data or documentation is needed to support a claim, our team will reach out to you. This collaboration ensures the claim's effectiveness and increases the chances of successful reimbursement.

By combining advanced data analysis with human oversight and claims processing, we maintain a high level of accuracy and attention to detail throughout the claims process. This approach enhances the efficiency of our service and maximizes your potential for financial recovery.

How do ensure there aren’t fraudulent claims that can result in an Amazon penalty?

We prioritize the integrity of the claims process to prevent any potential issues with fraudulent claims that could lead to Amazon penalties. Here's how we maintain transparency and accuracy:

Data-Driven Claims: Some claims are entirely based on verified Amazon data. These claims are generated without reliance on seller-provided information, reducing the risk of fraudulent claims.

Collaboration with Operations Team: For claims that require seller input, we closely collaborate with your operations team. This ensures that only valid inventory claims are submitted. Our partnership with your team guarantees accuracy and accountability in the claims process.

Thorough Review: Our experienced team conducts meticulous manual reviews of each claim before submission. This extra layer of scrutiny helps identify any inconsistencies or potential issues before claims are submitted.

Evidence-Based Claims: We emphasize substantiating claims with appropriate evidence, ensuring that all claims are well-supported and accurately reflect the situation.

By combining data-driven claims with close collaboration and rigorous review, we significantly reduce the likelihood of fraudulent claims. This approach helps maintain a trustworthy and compliant relationship with Amazon, safeguarding your business from any potential penalties.

Am I locked-in to a contract? What if I want to cancel or file some claims myself?

At TrueOps, we believe in providing you with flexibility and control over your experience. Here's how we handle contracts and cancellation:

No Long-Term Contracts: We don't require any long-term commitments. You can sign up for TrueOps without being locked into a contract.

Frictionless Signup and Cancellation: Our signup and cancellation processes are designed to be hassle-free. If you decide that TrueOps isn't the right fit for you, you can easily cancel your account at any time. There's no need to send us an email – you can do it directly within your account settings.

Partial Self-Management: If you're interested in trying your hand at managing some claims yourself, you're welcome to do so. Our system allows you to configure claims to be filed on a delay. This means you can attempt to handle claims independently before TrueOps takes over.

We prioritize your autonomy and satisfaction. Whether you choose to cancel your account or explore managing some claims on your own, we're here to support your decisions and make the process as smooth as possible.

Simple, transparent pricing

Pay as you earn pricing

TrueOps is 100% free until Amazon pays you
$0
+ 10% of each successful refund
We don’t make a cent until you do
No fees for found inventory
Instant credits for reversals
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